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Find quick answers to your questions below...

Order Status
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my order.
• My product is missing parts.
• When will my backorder arrive?

My Account
• How do I create an account?
• How do I edit my account information?
• I forgot my password.
• How do I return my product?
• I received the wrong product.

Shipping and Returns
• How much is my shipping?
• What is The Hanging Space returns policy?
• When will my order ship?

International Shipping
• Do you ship to my country?
• What are my payment choices?
• When will my order ship and what are my shipping charges?
• What is the return policy?

Frequently Asked Questions
• A product is showing out of stock, when will it be back in?
• A saw a Celeb wearing .... Does The Hanging Space have something similar?
• Do I need to set up an Account?
• Do you have a catalogue?
• How do I pay for my order?

Terms & Policies
• Credit Card Details
• Terms and Conditions
• Privacy Policy
• Security

The Village Markets
• What are The Village Markets?
• Where are The Village Markets held?

Pricing and Billing
• Do I have to pay GST?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?

Discount Codes
• I forgot to enter my discount code?
• What are The Hanging Space discount codes?
• Where do I find The Hanging Space discount codes?
• How do I use a discount or special offer code?

Gift Vouchers
• Can I return items purchased using a Gift Voucher?
• Can I send a paper Gift Voucher?
• Can I use a discount code or another Gift Voucher to buy a Gift Voucher?
• Do you sell Gift Vouchers?
• How do I check how much credit is on my Gift Voucher?
• How do I use my Gift Voucher?

Heart Club
• Heart Club Terms and Conditions
• What is the Heart Club?

Shopping Guide
• Size Chart
• How do I buy/redeem a gift voucher?
• How do I find my product?
• How do I navigate The Hanging Space?

Contact Us
• How do I contact The Hanging Space?

The Hanging Space
• I'm a Designer, how do I stock on The Hanging Space?